Before we even entertained the idea of moving into a new house, I was adamant that the only condition that was non-negotiable for me was broadband access. By that I mean >256kbps. Not unreasonable, right? Living in Wellington, the IT capital of New Zealand…
So, we found this great place in Horokiwi: only 12-15 minutes from the centre of the city. Ideal. First order of business: ring my current provider, TelstraClear, and have this conversation with them:
Me: hi, can you tell me if there is broadband access at this address in Horokiwi?
TCCSP: let me check that for you…
(brief delay punctuated by the sounds of keyboard rattling…)
TCCSP: yes, sir, we have broadband coverage at that address.
Me: are you sure?
TCCSP: yes, sir.
Me: no, are you really sure?
TCCSP: according to our system, yes that address has broadband
Me: thanks
Now, not that I am overly cautious or risk-averse, but when we closed in on the deal and were about to make our final offer, I phoned back and had exactly the same conversation with another helpful TelstraClear Customer Service Person. 2 from 2. I was feeling much better about the move.
The reality
We move in, I plug in my router and ______ Nothing. No lights, no action, nothing. I am back onto TelstraClear and I am told that they just have to reset the port
. Two days later a technician says to me: I’ll just ring Telecom and get this sorted for you
. They ring me back no more than 10 minutes later:
TCCSP: Um, there seems to be a bit of a problem.
Me: (panic clenching at my throat): problem?
TCCSP: yes: Telecom say they have no capacity there.
Me: no capacity? What does that mean?
TCCSP: it means that there is no broadband. I am so very sorry.
Not half as $*#%ing sorry as I am…
Third world?
Once I began to emerge from a profound state of shock, I asked myself: ‘How is this possible?’ Horokiwi is 10 minutes closer to Wellington than where we moved from; you would think that the availability of broadband would be determined by the proximity to the CBD as that is where there is the greatest demand – and economies of scale for the providers.
How can we possible aspire to be a knowledge economy when there are these sorts of inequities in the distribution of basic information infrastructure?
After shock, enter depression… Which was not at all alleviated by countless conversations with the various broadband, mobile and wireless providers operating in the lower north island. All to no avail. It is either 20kb/s dialup or hideously expensive satellite.
Slowly emerging from my torpor of disbelief, I began to see that if we wanted broadband in Horokiwi, then it is up to us — the community — to do something about it.
That is how this blog was conceived.